CHALLENGE: Evolve the company into a brand the G2000 trusts for security, applications, and operations software.

ENGAGEMENT: Build and manage (4) CAB Programs: CIO, CISO, VP Applications, VP Operations, (1) Innovation Program, and (1) Executive Sponsor Program for 13 years through 2020.

RESULTS:

• Customer Satisfaction Scores of 91%+ and NPS increased by 38% to 53.

• Innovated and co-invented 513+ investments with customers.

• Revenue growth in top accounts was 59% higher than in non- top accounts.